American Eagle- "get the tags without the commitment"

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Permalink Reply by Janna Cook on July 1, 2009 at 9:11pm

That's so wrong of them.

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Permalink Reply by Katie R on July 1, 2009 at 9:19pm

Yeah it is, I talked to a Rep and he was not pleased with what it said either. He informed me to write a email and he was informing his supervisor.

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Permalink Reply by OSUbuckeye on July 1, 2009 at 9:40pm

I just sent an email. That's really disrespectful.

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Permalink Reply by Katie R on July 1, 2009 at 10:06pm

Hopefully with all the emails that are being sent to them, something can happen.

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Permalink Reply by Katie R on July 1, 2009 at 10:32pm

You'll be happy to know it now says "Add some attitude to your look."

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Permalink Reply by HooahWife on July 2, 2009 at 1:04am

Glad I never shop at that over-priced store!

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Permalink Reply by Katie R on July 2, 2009 at 3:03am

Haha, Yeah they are a bit over priced aren't they. I usually don't either, unless there is something I really really really want, which is not often haha.... I just saw this on another site I was on. Figured I'd share with everyone.

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Permalink Reply by Kristine on July 2, 2009 at 6:57am

What email address are you sending it to? I'd like to send one as well! Even though they have fixed it, I think we should still express our thoughts on it!

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Permalink Reply by Katie R on July 2, 2009 at 9:08am

On the AE page you go to help, and then click on merchandise on the left side and send the email from there.

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Permalink Reply by Kristine on July 2, 2009 at 10:19am

Thanks, I did that. I also submitted the same response to a link I found on their "Press Room" page.

http://ae.online-pressroom.com/contact/index.html

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Permalink Reply by Katie R on July 2, 2009 at 10:27am

Dear,

Thank you for contacting AE. We are always interested to hear what customers, like you, have to say.

At AE, we regard the comments and concerns such as those described in your e-mail as tools to use while we continually strive to improve the AE brand. We apologize if the content displayed with the AE Eagle Tags was offensive to you in any way. It was not our intention. As a result of your feedback, we have removed this content from our website.

In support of those serving in the military through our AE Foundation, associates at AE participated in AE Better World Gives Back Day Event where associates were able to show their support by donating items to be used in care packages to be sent the troops. Thank you again for taking the time to bring this to our attention. We hope you will continue to consider American Eagle Outfitters as a destination store for your apparel needs.



Jennifer Herrod

Customer Relations Coordinator

American Eagle Outfitters Inc.

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Permalink Reply by Katie Davis on July 2, 2009 at 10:54am

That's really in just such bad taste! I am glad you spoke up and that they changed it!

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